Managers of Houston Storage Facilities Establish New Levels of Customer Satisfactions with Self-Storage Services
For the past three decades, BullsEye Storage, a local company, has been building and operating specially designed self-storage facilities in Houston, Texas. This organization, which today owns six locations, has pioneered innovations that set their units apart from the rest of the industry.
According to Peter Morris, who directs the organization, “Our BullsEye staff has succeeded in creating the most convenient, user-friendly self-storage centers in Houston.”
BullsEye managers live on each site. Their goal is to save customers money and make storing items as convenient as possible. These trained storage experts help tenants get maximum use from every inch of rented area.
“We do all we can to lower our customers’ costs by suggesting sound ways to put more items into less space,” said Morris. “Since a large number of BullsEye units have ceilings a full two feet higher than many other storage centers, our managers can often assist tenants in making a 10-foot by 10-foot unit do the work of a 10-by-15 room. That’s a real money saver.”
In addition to maximizing storage space, BullsEye managers are also packing pros who give tips on the best way to prepare items for long or short-term storage. And since they live in the facility, they are available for extra customer service. They also answer the telephones, so a tenant calling with a special need speaks with someone on-site as opposed to an operator thousands of miles away in a call center.
The on-location BullsEye managers control the 24-hour-a-day, 365-days-a-year TV cameras and alarms. When requested, they will accompany customers to their storage space and, with a tenant’s authorization, accept business packages from FedEx, UPS, and other services.
Since hot, moist Houston air can ruin customers’ valuables, another manager responsibility is monitoring the commercial-grade climate-control systems. BullsEye facilities are maintained at a constant 75 degrees, as opposed to the less costly 78-degree temperatures found at many competitors’ sites. Site managers are also charged with handling all facility maintenance to ensure meeting tough company standards.
According to Morris, “BullsEye managers hold responsible positions. Our buildings are first-class. And our bonus benefits to tenants, including free use of a BullsEye truck and a specially designed lock that comes at no extra charge with each rental, are great attractions. But what sets BullsEye apart is the dedication of our managers. These folks make it possible for us to offer our money-back guarantee that says if a tenant moves in and is not completely satisfied after the first two weeks, we’ll cheerfully refund their money in full. That’s another advantage of local ownership.”